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 Help updating L8 
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Joined: Mon Aug 24, 2015 7:33 pm
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Hello,

I already raised this topic with no solution (looks like it has dissapeared from forum), could someone in the forum help? Maybe got same issue...

I can´t update the software. The fixtures, logos, etc update with no problem but software would not update to new version... It downloads, it asks for restarts but update is flashing again showing same new version available.

I was adviced to reinstall, deactivate AV and firewall, allow access to L8 folder, etc (screen captures were on older post) so, I tried everything with no luck. Only way I could update is when new version was available at L8 ltd web by downloading and reinstalling. This was for 61.42, now I am not able to install 61.52...

So, please help with this, I know it sounds like a basic issue and could be some silly thing on my side but it is quite annoying having to wait until new version is up on the web, reinstall, etc


Wed Jul 28, 2021 1:53 am
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architector
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Joined: Thu May 05, 2005 11:02 pm
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Location: Kiev, Ukraine
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juanpizgz wrote:
looks like it has dissapeared from forum
It is here: viewtopic.php?f=1&t=4238&p=14703#p14703

Your antivirus is blocking the update of the L8 executable. I can recommend using only standard Windows antivirus.


Wed Jul 28, 2021 11:03 am
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Joined: Mon Aug 24, 2015 7:33 pm
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I tried allowing l8 exec thru AV and even disabling AV completely, I will try uninstalling Antivirus and use windows as you suggest…


Wed Jul 28, 2021 2:13 pm
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Joined: Mon Aug 24, 2015 7:33 pm
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Hi again,

Still same problem. I did uninstall my AV (Avira) and now I am only using standard windows antivirus.

I tried with AV active and deactivating every instance, same with firewall, still not updating...

It never happended this before with L8 or any other software. Any other cause for this problem?


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Wed Jul 28, 2021 6:53 pm
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architector
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Which path is L8 installed on?


Thu Jul 29, 2021 11:25 am
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C:\L8_v61


Thu Jul 29, 2021 1:30 pm
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architector
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juanpizgz wrote:
C:\L8_v61
Probably you still have limited rights on that folder. Try the new install in to another folder.


Thu Jul 29, 2021 1:36 pm
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